Case Study
HMD Global Oy
Finland - Supply Chain Solutions
PROJECT OVERVIEW
Warranty Management & AI-Powered Spares Planning
Automated claim adjudication, credit notes, MDM and GEMS integration — plus ML-powered demand forecast, SBOM supply planning, inventory allocation & service vendor distribution. Live at HMD Global covering 70+ countries.
Live at HMD Global Finland — 70+ countries, Smart Phone & Feature Phone flows, SOC2 & GDPR compliant
Claims Adjudication Engine — automated business rules, warranty eligibility via GEMS, zero manual adjudication
Credit Note & Invoice Automation — GFA-ready .xlsx for SAP S/4HANA upload
AI-Driven Demand Forecasting — ML models on warranty claims, sales, WPOP activations & failure-rate benchmarks
SBOM-driven Factory & Supply Planning — open POs, ODM vendor lead times, OCR contribution by category
Inventory & Allocation Engine — Central Warehouse, in-transit stock, service vendor inventory visibility
Service Vendor Portal (SCP) — view stock, raise spares orders, confirm receipts, consumption-driven replenishment
KEY FEATURES
Solution Capabilities
Claims Adjudication Engine
Automated business rules for Smart Phone & Feature Phone claims — warranty eligibility via GEMS, coverage logic applied, zero manual adjudication
SBOM & Supply Planning
SBOM-driven supply plan from ODM vendors — open POs, factory lead times, OCR contribution by category, and recommended orders with priority rules
AI-Driven Demand Forecasting
ML models consume warranty claim rates, historical sales, WPOP activation data and failure-rate benchmarks — demand forecast per model, colour and region
Warranty Analytics & OCR
Live dashboards tracking claim volumes, approval rates and credit note values. OCR-powered extraction from unstructured claim documents. SAP S/4HANA posting
TECHNOLOGY & COMPLIANCE
Enterprise-Grade Infrastructure
Built with industry-leading technologies and compliance standards
Cloud & DevOps
Cloud-native architecture for scalability
Continuous Integration/Continuous Deployment (CI/CD)
Infrastructure as Code (IaC)
Automated monitoring and alerting
Compliance & Security
GDPR Compliant data handling
SOC2 Type 2 certified processes
IPR protection and data sovereignty
End-to-end encryption and audit trails
Outcomes
Project Results
Global impact delivered through our partnership
0
Countries Supported
0
AI Forecast Accuracy
0
Faster Claim Processing
0
Compliance Achieved
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