Live at incident.atomquark.com
SupportDesk — AI Helpdesk
Resolve tickets 3× faster. Let AI handle 60% automatically. One platform for IT, HR, Customer & Field support.
3×Faster
60%Auto-Resolved
SOC2ISO 27001
LiveHMD Global
Features
One Platform. Every Support Workflow.
AI triage, smart auto-assign, SLA management, and live CSAT tracking — built cloud-native.
Instant AI Triage, Zero Sorting
Every ticket from email, web or API is automatically classified, prioritised and tagged by AI — no manual sorting. The right agent gets the right ticket before they even look at their inbox.
Smart Auto-Assign & SLA Management
AI routes each ticket to the best-fit agent based on skill, workload and priority. Configurable SLA tiers fire automated escalation alerts before breaches happen.
60% of Tickets Resolved Without Agents
Machine learning resolves common L1 requests automatically — password resets, access queries, standard FAQs — freeing your agents to focus on complex issues.
Live Dashboards & CSAT Tracking
Real-time dashboards track SLA compliance, agent performance and ticket trends. CSAT surveys auto-sent on closure. Built for ISO 27001 and SOC 2 audits.
Live at HMD Global — Proven in Production
Deployed for HMD Global Finland — handling warranty, spares and IT support workflows. Live at incident.atomquark.com. A production system managing real enterprise tickets daily.
Cloud-Native. Up in Days.
Fully cloud-hosted — zero on-prem setup. Role-based access, SSO/SAML, MFA and end-to-end encryption included out of the box. SaaS or private deployment.